Frequently Asked Questions
Do Your Supplements Contain Gluten, Salt, Sugar, Preservatives, etc.?
We disclose all ingredients on our labels. Our entire line is gluten-free, and virtually all the supplements we carry contain no sugar, salt, dairy, wheat, gluten, corn, soy, preservatives, msg, artificial colors or flavors.
In addition, we use vegetarian ingredients as much as possible, and the quality & potency of our supplements is guaranteed. All of our ingredients and the final product are tested & verified by an independent laboratory.
We want you to feel great about the supplements you obtain from us. We understand that there are many places that offer supplements of dubious quality. We have over 5 decades of experience in the supplement and health field. These are the supplements that Dr. Olarsch puts his experience behind, his reputation on, and takes himself.
How Do I Know if You Received my Order?
As soon as you select the "Submit My Order" button, your order generates an auto-response confirmation letting you know that we have received your order. This is sent to the email address you have entered when you signed up for a personal account on our website online store. You should receive this confirmation immediately after pressing the "Submit My Order" button.
When your order is processed for shipping, you will receive an invoice via email that indicates the shipping date and any notes we have left for you, in the "memo" box on your invoice. For further information regarding your order status, log on to your personal account and you can see all your previous invoices as well as your current order.
One more thing: When your order is processed by the shipping carrier (USPS, UPS, etc.), you will receive an additional email with the tracking number of your order. Occasionally, that can take a full day to be generated by the shipping carrier.
So, your order generates three emails in total. If you do not receive the first auto-response confirmation email within five minutes of placing your order, it is safe to assume that we did not receive it. In our experience, the "Submit My Order" button was not pressed and you will need to redo your order.
How Do I Place an Order for Pickup at the Clinic?
We have created a wonderful Online Store on our website that makes ordering your supplements painless. That is the preferred way for most people to get our supplements. For our local patients and non-patients, we offer alternatives to placing an order to be shipped, and alternatives to using a credit card.
First, remember to come by the Institute on Mondays from 9AM to 4:30PM or Wednesdays from 9AM to 7PM. That is the preferred way. There is no need to call as we never close on Wednesdays regardless of weather or events in the World. Mondays we do close on Federal Holidays.
Here are the other options.
1) Type out your order as an email and send it to: orders@NaturopathicHealth.net. Mention if you wish for your order to be shipped to you or if this is an order you will be picking up, and if you will be picking up the order on a Monday or Wednesday during our normal front-desk hours, or if you want it left out in our vestibule. Be sure to let us know if you wish your order to charged to a credit card number we have on file, or if you wish us to leave you a payment envelope with your order. See below for "Vestibule Rules" for information on how that works.
2) If you wish to place an order with us to ship to you, but do not wish to use credit cards, we have a simple alternative: put your order together on our website, print it out, and mail it to us with cash, check, money order or bank check.
3) Put your order together on our website, then select the delivery option of "Pick Up." This will not require a credit card charge, and tells us not to ship your order. Again, please indicate when you wish to pick up your order and how you will be paying for it. Please indicate if you will need a payment envelope left with your order. Use the "Memo" box on the website to indicate these directions.
When your order has been processed and is available for you to pick up, you will receive an email conformation. If we do not have a credit card on file for you and you wish to leave cash, check, money order or bank check, let us know in the "Memo" box on the website and also if you will need a payment envelope. The payment must be slid fully under our glass door, which will be locked. The vestibule is not locked and is lighted by the yard light.
You may pick up your order anytime, 24/7, once you have received your confirmation that we have put it out for you. Please pick up your order promptly, as we do not want it sitting out in the vestibule for long! You are responsible for your order once we place it in the vestibule.
Please Read: Please remember that we do not accept telephone orders and all communications regarding your supplement needs should be made via email: orders@NaturopathicHealth.net. All orders must be paid for when picked up; there is absolutely no credit, we are not equipped to bill. Try to think ahead and purchase your supplements before you run out!
How Do I Place an Order Without a Credit Card for Shipping?
Put together your order as usual, into the "Cart." When you select your shipping option, select "Pick Up." It is that simple!
Be certain to leave us a memo, with each order, stating to use the credit card we have on file for you, and to ship the order. Otherwise, we may assume you are picking it up from our vestibule!
You will need to contact us initially, by telephone, to make certain we have your credit card number and the correct expiration date on file.
Why Are Your Labels So Plain Looking?
Thank you for asking that! Colorful labels are an unnecessary expense. We prefer to invest every penny into what is inside the bottle. We use only the finest ingredients and have excellent formulas. Our supplements are easily digested and assimilated.
The more a supplement is advertised and the nicer the packaging, the more you are paying for all that flash and not for what is inside the bottle. What you put in your body is of primary importance to us, not the marketing.
One note: we did invest in being among the first to have recyclable bottles, and now recyclable lids.
Why Can't I Phone in my Order?
The simple answer is that we offered that years ago, and it required much more staff to handle the phone calls. We also found that it took away time available to answer patient questions, make appointments, and led to frustration for everyone when they couldn't get a "live person" to speak with.
By creating the Online Store and changing our way of providing supplements, we have reduced our expenses tremendously, allowing us to keep our office visit fees and supplement prices low. We feel that everyone benefits from this. In our fast-paced society of more is better, we are content that keeping things simple allows us the freedom to take great care of our patients.
Why Did I Not Receive a Tracking Number For My Order?
Most orders do get assigned a tracking number, which is provided to us by U.S. Postal Service. However, if your order was light enough, it will go out First Class, and that does not get assigned a tracking number. Only Priority Mail gets assigned tracking numbers.
Why Don't You Have Sales, Coupons, or Discount Cards?
We have made a conscious decision, over 30 years ago, to not play any games with our offerings. We always have the best price possible, without any gimmicks.
Be aware that Sales, Discount Cards, Coupons, and other promotional efforts are gimmicks that you end up paying for. It is not an honest way to offer supplements.
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